Category | IT /
The study, "Fall 2008 Survey," conducted on a group of more than 1,000 customers shows that among the main themes are buying savings, productivity applications, virtualization of IT infrastructure and improve overall performance computing.
Riverbed Technology (Nasdaq: RVBD), the pioneer and market leader in solutions WDS (Wide Area Data Services) today announced the results of tests on their clients in October 2008. The survey was conducted by King Research, an independent marketing research firm serving technology companies for over thirteen years. Responded to the survey more than 1,000 customers from companies of various sizes around the world. According to King Research, the overall level of customer satisfaction with Riverbed products, technical support and professional services exceeds the industry average. 88% of surveyed customers said they would recommend Riverbed products and services to your friends or colleagues. This result shows that Riverbed, and its products to optimize wide area network (WAN) definitely deliver the claimed quality.
Riverbed customer survey, conducted every six months, are designed to objectively assess the level of customer satisfaction with products, technical support and professional service Riverbed. The analysis also includes examination of customer applications accelerated by Riverbed Riverbed Steehead equipment and purchase motivations, other manufacturers rozwarzanych brand in the process of buying and try to answer the question of why clients continue to choose Riverbed products rather than competition.
87% of surveyed customers in the overall assessment Riverbed has granted the company eight or more puntów (on a scale from 1 (poor) to 10 (excellent), and exactly 66% of respondents rated Riverbed for 9 or 10 points in overall customer satisfaction. Product performance, quality equipment and software and management ability were highly rated - up to 8.8 with 10 points. Riverbed Support Team also received a unique assessment of the level of knowledge engineers support of 8.7 points.
"We have many customer satisfaction surveys technology companies over the past thirteen years. These results show that Riverbed group of customers is one of the most loyal and enthusiastic. Overall Grading is one of the highest that we've seen, "said Diane Hägglund, managing director of King Research. "Overall, Riverbed customers are positively surprised by the size of cost savings across their IT infrastructure. Do you also performance and ease of implementation and management of Steelhead products and also the knowledge and responsiveness of the company ".
"Riverbed has offered us the only complete solution for WAN optimization. It was built from scratch and tailored to a wide range of our activities to meet the challenges that face our IT infrastructure, "said Emile Rashkovich, CIO and senior vice president of Sentinel Real Estate Corporation. "Since we tested the Steelhead appliances in our environment, the decision to purchase has to be simple. Riverbed devices clearly fare better against the competition and were much easier to implement. This is one of the few technologies that works as it is advertised - has helped us to save costs across our IT infrastructure while ensuring efficiency. "
The data indicate that the competitive environment remains largely unchanged. In the field of WAN optimization, the only significant competitor is Cisco WAAS Riverbed. It is the fulfillment of earlier studies from the Riverbed, which confirms that the company continues to maintain an average of 90% win rate with Cisco. Riverbed is well known in the market as the only vendor that provides best-in-class, fully tailored solution to effectively support data transmission in wide area networks.
Customers use the Riverbed Steelhead to accelerate and consolidate more applications than the competition, including Windows file sharing, Microsoft Exchange 2003, 2007 and 2008, Microsoft SharePoint, Web applications, MS-SQL, FTP, backup / replication, custom applications, CAD, Oracle, VMware, Citrix, SAP, NFS, SSL applications, content management, Lotus Notes, streaming media and others. Klienci mogą również zwiększyć swoje oszczędności poprzez zgrupowanie większej ilości wirtualnych serwerów na Riverbed Services Platform (RSP), wliczając jednolite zarządzanie zagrożeniami, zarządzanie adresem IP, kontrolery domen, serwery wydruku i media strumieniowe. Customers can also increase your savings by grouping more virtual servers on the Riverbed Services Platform (RSP), including the unified management of risks, management of IP address, domain controllers, print servers and streaming media. In fact, CIOs and IT managers know that Riverbed is the only platform for end-to-end, which can optimize performance while reducing costs throughout the IT infrastructure.
Themes make a purchase: speed, simplicity and cost savings IT
King Research has investigated the Riverbed customer base to determine the reasons for choosing Riverbed as one of its strategic IT partner.
Among the responses were also speed up recovery of data or backup, to facilitate the work done at home with portable computers, recommendation of colleagues or experts and the company's position as a technological leader in the WDS market.
Mobile workers: The main factor
64% of clients surveyed felt that the speed and efficiency of cooperation of mobile workers has become a priority. According to a survey, in the first issue raised by the staff were:
Conversely answered the questions IT managers. As a priority the development of infrastructure for mobile workers have exchanged the security / safety (49%) and application performance (25%). With Steelhead Mobile 2.0 device, customers receive a solution to the needs of both groups studied - SSL security to eighty times faster application performance.
"In this difficult economic situation, managers are under pressure to deliver zoptymizowanej infrastructure, both in terms of performance and cost," said Eric Wolford, senior vice president of marketing and development at Riverbed. "We are delighted that once again we hear from our customers that the technology allows Riverbed to overcome the problems inevitably associated with the specific WAN and thus satisfies the staff of the President, to the remote worker thousands of miles from headquarters."
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